{"id":811,"date":"2019-03-01T21:55:25","date_gmt":"2019-03-01T20:55:25","guid":{"rendered":"https:\/\/www.pedpac.com\/?page_id=811"},"modified":"2026-08-30T13:34:19","modified_gmt":"2026-08-30T11:34:19","slug":"versand-und-ruckgabe","status":"publish","type":"page","link":"https:\/\/www.pedpac.com\/de\/shipping-returns\/","title":{"rendered":"Versand und R\u00fcckgabe"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"811\" class=\"elementor elementor-811\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-300defa elementor-section-stretched elementor-section-full_width psr-intro-section elementor-section-height-default elementor-section-height-default\" data-id=\"300defa\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div 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44px}.psr-contact-button{min-width:184px;min-height:48px}}\n@media(min-width:768px) and (max-width:1024px){.psr-intro-section,.psr-trust-section,.psr-shipping-section,.psr-steps-section,.psr-returns-section,.psr-address-faq-section,.psr-contact-section{padding-left:32px;padding-right:32px}.psr-shipping-copy{padding-right:30px}.psr-returns-section>.elementor-container>.elementor-column{padding-right:30px}.psr-returns-section>.elementor-container>.elementor-column+ .elementor-column{padding-left:30px}.psr-steps-grid>.elementor-container>.elementor-column{padding-right:44px}.psr-steps-grid>.elementor-container>.elementor-column:not(:last-child):after{right:12px}}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87a4dca psr-intro-widget elementor-widget elementor-widget-html\" data-id=\"87a4dca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-intro\"><h1>Versand &amp; R\u00fcckgabe<\/h1><p>Klare Lieferzeitangaben und ein unkomplizierter R\u00fcckgabeprozess \u2013 ganz gleich, wo Sie sich befinden.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4626637 elementor-section-stretched elementor-section-full_width psr-trust-section elementor-section-height-default elementor-section-height-default\" data-id=\"4626637\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-05ebfca\" data-id=\"05ebfca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc8e5c0 elementor-widget elementor-widget-html\" data-id=\"fc8e5c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-trust\"><svg class=\"psr-icon\" viewbox=\"0 0 48 48\" aria-hidden=\"true\"><path d=\"M8 15.5 24 7l16 8.5v18L24 42 8 33.5z\"\/><path d=\"m8 15.5 16 9 16-9M24 24.5V42M16 11l16 9\"\/><\/svg><strong>Versand<\/strong><p>Bestellungen werden gew\u00f6hnlich innerhalb von 2\u20134 Werktagen vorbereitet.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-34 elementor-top-column elementor-element elementor-element-a422a78\" data-id=\"a422a78\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3adb21 elementor-widget elementor-widget-html\" data-id=\"a3adb21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-trust\"><svg class=\"psr-icon\" viewbox=\"0 0 48 48\" aria-hidden=\"true\"><circle cx=\"24\" cy=\"24\" r=\"18\"\/><path d=\"M6 24h36M24 6c5 5 8 11 8 18s-3 13-8 18M24 6c-5 5-8 11-8 18s3 13 8 18\"\/><\/svg><strong>Zustellung<\/strong><p>Wir versenden weltweit. Die verf\u00fcgbaren Versandarten und endg\u00fcltigen Versandkosten werden an der Kasse angezeigt.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3d3c9e8\" data-id=\"3d3c9e8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0fb721e elementor-widget elementor-widget-html\" data-id=\"0fb721e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-trust\"><svg class=\"psr-icon\" viewbox=\"0 0 48 48\" aria-hidden=\"true\"><path d=\"M39 17A17 17 0 0 0 10 14l-3 4m0 0 6 1m-6-1-1-6M9 31a17 17 0 0 0 29 3l3-4m0 0-6-1m6 1 1 6\"\/><\/svg><strong>R\u00fcckgabe<\/strong><p>Unser 30-t\u00e4giges R\u00fcckgaberecht gilt weltweit. Kontaktieren Sie uns innerhalb von 30 Tagen nach Erhalt eines r\u00fcckgabeberechtigten Artikels.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9942508 elementor-section-stretched elementor-section-full_width psr-shipping-section elementor-section-height-default elementor-section-height-default\" data-id=\"9942508\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-988d5d9\" data-id=\"988d5d9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2642dbe psr-shipping-grid elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2642dbe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-42 elementor-inner-column elementor-element elementor-element-534dce3\" data-id=\"534dce3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0310986 elementor-widget elementor-widget-html\" data-id=\"0310986\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-shipping-copy\"><h2>Versand<\/h2><p>Bestellungen werden innerhalb von 2\u20134 Werktagen in unserer slowenischen Werkstatt vorbereitet und mit GLS, FedEx oder der slowenischen Post versendet. Der verf\u00fcgbare Versanddienstleister richtet sich nach dem Zielort und der beim Checkout ausgew\u00e4hlten Versandart.<\/p><p>Sie erhalten eine Versandbest\u00e4tigung per E-Mail mit Angaben zur Sendungsverfolgung, sofern diese verf\u00fcgbar ist. Die gesch\u00e4tzte Lieferzeit beginnt mit dem Versand und dient lediglich als Richtwert, nicht als Garantie. Zollkontrollen, Feiertage, Wetterbedingungen und Verz\u00f6gerungen beim \u00f6rtlichen Zusteller k\u00f6nnen die Lieferung beeinflussen.<\/p><h3>Zoll- und Einfuhrgeb\u00fchren<\/h3><p>Bei Lieferungen au\u00dferhalb des EWR k\u00f6nnen Einfuhrz\u00f6lle, Steuern oder Zollabfertigungsgeb\u00fchren anfallen, die vom Zielland festgelegt werden. Diese Kosten tr\u00e4gt der Kunde, au\u00dfer bei Bestellungen in die Vereinigten Staaten.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-58 elementor-inner-column elementor-element elementor-element-8da9894\" data-id=\"8da9894\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-407e053 elementor-widget elementor-widget-html\" data-id=\"407e053\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-shipping-table\"><h2>Voraussichtliche Lieferzeiten<\/h2><table class=\"psr-delivery-table\"><thead><tr><th scope=\"col\">Zielort<\/th><th scope=\"col\">Voraussichtliche Lieferzeit nach Versand<\/th><\/tr><\/thead><tbody><tr><td>EU-L\u00e4nder<\/td><td>3\u20138 Werktage<\/td><\/tr><tr><td>Restliches Europa<\/td><td>3\u201310 Werktage<\/td><\/tr><tr><td>Nordamerika<\/td><td>5\u20139 Werktage<\/td><\/tr><tr><td>Asien<\/td><td>7\u201315 Werktage<\/td><\/tr><tr><td>Australien<\/td><td>7\u201315 Werktage<\/td><\/tr><tr><td>Rest der Welt<\/td><td>10\u201325 Werktage<\/td><\/tr><\/tbody><\/table><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ee3632 elementor-widget elementor-widget-html\" data-id=\"0ee3632\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-us-callout\"><svg class=\"psr-callout-icon\" viewbox=\"0 0 72 72\" aria-hidden=\"true\"><path d=\"M9 24 31 13l22 11v24L31 59 9 48z\"\/><path d=\"m9 24 22 12 22-12M31 36v23M20 18l22 12\"\/><circle cx=\"52\" cy=\"50\" r=\"13\" fill=\"#fff\"\/><path d=\"M43 45h18M43 50h18M43 55h18\"\/><\/svg><div><h3>Orders to the United States<\/h3><p>Pedpac covers import duties and customs-clearance charges for orders shipped to the United States. Customers should not be asked to pay additional import charges when the parcel is delivered. This does not include any domestic sales tax shown at checkout.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c77f504 elementor-section-stretched elementor-section-full_width psr-steps-section elementor-section-height-default elementor-section-height-default\" data-id=\"c77f504\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-872d04c\" data-id=\"872d04c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a19efd6 elementor-widget elementor-widget-html\" data-id=\"a19efd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2>So senden Sie einen Artikel zur\u00fcck<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b2e0aaa psr-steps-grid elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2e0aaa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-c26a148\" data-id=\"c26a148\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4214651 elementor-widget elementor-widget-html\" data-id=\"4214651\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-step\"><div class=\"psr-step-number\">1<\/div><h3>Kontaktieren Sie uns.<\/h3><p>Nutzen Sie das Kontaktformular und geben Sie innerhalb von 30 Tagen nach Erhalt des Produkts Ihre Bestellnummer an.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-34 elementor-inner-column elementor-element elementor-element-c3f2e63\" data-id=\"c3f2e63\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-09413ca elementor-widget elementor-widget-html\" data-id=\"09413ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-step\"><div class=\"psr-step-number\">2<\/div><h3>Warten Sie auf die Best\u00e4tigung.<\/h3><p>Wir best\u00e4tigen Ihnen die R\u00fccksendeanweisungen und die Adresse. Bitte senden Sie keinen Artikel zur\u00fcck, bevor Sie uns kontaktiert haben.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3cc8004\" data-id=\"3cc8004\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8db266e elementor-widget elementor-widget-html\" data-id=\"8db266e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-step\"><div class=\"psr-step-number\">3<\/div><h3>Verpacken und versenden Sie den Artikel.<\/h3><p>Senden Sie den Artikel unverz\u00fcglich zur\u00fcck, bei Widerrufen im EWR sp\u00e4testens 14 Tage nach Ihrer Mitteilung an uns. Nutzen Sie einen Versanddienst mit Sendungsverfolgung und bewahren Sie den Einlieferungsbeleg auf.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5812be6 elementor-section-stretched elementor-section-full_width psr-returns-section elementor-section-height-default elementor-section-height-default\" data-id=\"5812be6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2df608c\" data-id=\"2df608c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a9c9e1e elementor-widget elementor-widget-html\" data-id=\"a9c9e1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-returns\"><h2>R\u00fcckgaben &amp; Erstattungen<\/h2><p>Our return policy is available worldwide. You may notify us that you wish to return an eligible standard product within 30 days after receiving it.<\/p><p>You may inspect the product as you would in a shop. To avoid a reduction in the refund, do not use or handle it beyond what is necessary to establish its nature, characteristics and function. Please return the product securely with all included parts, accessories and its original packaging where reasonably possible.<\/p><h3>Return costs<\/h3><p>Customers normally pay the direct cost of returning an unwanted item. If the product arrived damaged, defective or incorrect, contact us before sending it back so we can arrange an appropriate solution.<\/p><h3>Refunds<\/h3><p>We will inspect the returned item and notify you when the return has been received. Approved refunds are issued to the original payment method within 1\u20135 business days after inspection.<\/p><p>For eligible EEA withdrawals, the refund includes the price paid and the cost of the least expensive standard outbound delivery option offered for the order. Additional costs for an express or upgraded delivery service are not refunded. We may withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever occurs first.<\/p><p>Your bank or payment provider may require additional time to display an approved refund after Pedpac has issued it.<\/p><h3>Damaged, defective or incorrect items<\/h3><p>Contact us as soon as possible using the contact form. Include your order number, a description of the problem and clear photographs of the product and packaging. Do not return the item until we have confirmed the next step.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6a52959\" data-id=\"6a52959\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9814e35 elementor-widget elementor-widget-html\" data-id=\"9814e35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-returns\"><h2>Sonderanfertigungen &amp; Umtausch<\/h2><p>Custom orders made to your specifications cannot be cancelled or returned for a change of mind. This exclusion does not affect your rights if a custom item is damaged, defective, incorrect or otherwise not in conformity with the contract.<\/p><h3>Exchanges<\/h3><p>We do not process direct exchanges. Return the eligible item following the steps above and place a new order for the product you prefer. If an item is damaged, defective or incorrect, contact us before placing another order.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3184030 elementor-section-stretched elementor-section-full_width psr-address-faq-section elementor-section-height-default elementor-section-height-default\" data-id=\"3184030\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0efb42c\" data-id=\"0efb42c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57b313d elementor-widget elementor-widget-html\" data-id=\"57b313d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-address\"><h2>Return address<\/h2><address>Rajko Kozjek s.p.<br>Rete\u010de 115<br>4220 \u0160kofja Loka<br>Slowenien<\/address><p>Please contact us before sending a return.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6eff80a elementor-widget elementor-widget-html\" data-id=\"6eff80a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-faq\"><h2>Frequently asked questions<\/h2><div class=\"psr-faq-item\"><h3>Can I cancel an order before dispatch?<\/h3><p>Standard orders may be cancelled before dispatch. Contact us as soon as possible with your order number. Custom orders cannot be cancelled.<\/p><\/div><div class=\"psr-faq-item\"><h3>What if my parcel is delayed?<\/h3><p>Carrier delays can happen. If delivery takes longer than the estimate above, contact us with your order number and we will investigate it with the carrier.<\/p><\/div><div class=\"psr-faq-item\"><h3>What if my order arrives damaged?<\/h3><p>Contact us promptly with your order number and clear photographs. We will review the issue and arrange the appropriate replacement, repair or refund without limiting your statutory rights.<\/p><\/div><div class=\"psr-faq-item\"><h3>Do customs charges apply outside the EEA?<\/h3><p>Import duties, taxes or handling fees may apply and are determined by local authorities. They are paid by the customer except for orders shipped to the United States, where Pedpac covers import duties and customs-clearance charges.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-919e0f4 elementor-section-stretched elementor-section-full_width psr-contact-section elementor-section-height-default elementor-section-height-default\" data-id=\"919e0f4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-455ae38\" data-id=\"455ae38\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-07acb86 elementor-widget elementor-widget-html\" data-id=\"07acb86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-contact\"><h2>Noch Fragen?<\/h2><p>Nutzen Sie unser Kontaktformular und geben Sie gegebenenfalls Ihre Bestellnummer an.<\/p><a class=\"psr-contact-button\" href=\"https:\/\/www.pedpac.com\/de\/contact\/\">Kontakt<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; returns Clear delivery estimates and a simple return process, wherever you are. Dispatch Orders are usually prepared within 2\u20134 business days. Delivery We ship worldwide. Available services and the final shipping cost are shown at checkout. Returns Our 30-day return window is available worldwide. Contact us within 30 days after receiving an eligible [&hellip;]<\/p>\n","protected":false},"author":914,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-811","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pedpac- Shipping and Returns<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pedpac.com\/de\/versand-und-ruckgabe\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pedpac- Shipping and Returns\" \/>\n<meta property=\"og:description\" content=\"Shipping &amp; returns Clear delivery estimates and a simple return process, wherever you are. Dispatch Orders are usually prepared within 2\u20134 business days. Delivery We ship worldwide. Available services and the final shipping cost are shown at checkout. Returns Our 30-day return window is available worldwide. 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