{"id":489,"date":"2018-06-24T14:40:50","date_gmt":"2018-06-24T12:40:50","guid":{"rendered":"https:\/\/www.pedpac.com\/?page_id=489"},"modified":"2026-08-25T21:04:51","modified_gmt":"2026-08-25T19:04:51","slug":"help","status":"publish","type":"page","link":"https:\/\/www.pedpac.com\/fr\/help\/","title":{"rendered":"Aide"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"489\" class=\"elementor elementor-489\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f0ccdf elementor-section-stretched elementor-section-full_width hp-intro-section elementor-section-height-default elementor-section-height-default\" data-id=\"6f0ccdf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-afe3115\" data-id=\"afe3115\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4225e77 hp-style elementor-widget elementor-widget-html\" data-id=\"4225e77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style id=\"pedpac-help-page-style\">\nbody.page-id-489 #content>.ast-container{max-width:none!important;padding:0!important}body.page-id-489 #primary{width:100%!important;margin:0!important}body.page-id-489 .site-main{margin:0!important}body.page-id-489 .elementor-489{overflow:hidden;background:#fff;color:#171717}body.page-id-489 .elementor-489 *{box-sizing:border-box}body.page-id-489 .elementor-489 .elementor-widget-wrap{padding:0}body.page-id-489 .elementor-489 h1,body.page-id-489 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.hp-photo-col{margin-bottom:28px}body.page-id-489 .hp-support-col{margin-bottom:28px}body.page-id-489 .hp-support-label{margin-bottom:12px;font-size:11px}body.page-id-489 .hp-support h2{font-size:27px}body.page-id-489 .hp-check-col{padding-top:26px!important}body.page-id-489 .hp-checklist h3{font-size:23px}body.page-id-489 .hp-checklist li{font-size:16px;line-height:1.55;min-height:58px}body.page-id-489 .hp-accordion-section{padding:30px 20px}body.page-id-489 .hp-accordion-widget .elementor-tab-title{min-height:56px;padding:14px 13px!important;font-size:16px!important;line-height:1.45!important}body.page-id-489 .hp-accordion-widget .elementor-accordion-icon{padding-left:14px}body.page-id-489 .hp-accordion-widget .elementor-tab-content{padding:20px 16px 23px!important;font-size:16px;line-height:1.55}body.page-id-489 .hp-accordion-widget .elementor-tab-content ol{padding-left:22px}body.page-id-489 .hp-power-notice{padding:12px 13px}body.page-id-489 .hp-cta-section{padding:48px 20px 50px}body.page-id-489 .hp-cta h2{font-size:28px}body.page-id-489 .hp-cta p{font-size:16px}body.page-id-489 .hp-cta-button{min-height:48px}}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5de2cba elementor-widget elementor-widget-html\" data-id=\"5de2cba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"hp-intro\"><h1>Help &amp; product support<\/h1><p>Quick answers and practical steps for your products.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-474ea1c elementor-section-stretched elementor-section-full_width hp-overview-section elementor-section-height-default elementor-section-height-default\" data-id=\"474ea1c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-30 elementor-top-column elementor-element elementor-element-4097e3e hp-photo-col\" data-id=\"4097e3e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-187df66 hp-photo-widget elementor-widget elementor-widget-image\" data-id=\"187df66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1023\" height=\"1023\" src=\"https:\/\/i0.wp.com\/www.pedpac.com\/wp-content\/uploads\/2026\/03\/Standby-mode.jpg?fit=1023%2C1023&amp;ssl=1\" class=\"attachment-full size-full wp-image-11959\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/www.pedpac.com\/wp-content\/uploads\/2026\/03\/Standby-mode.jpg?w=1023&amp;ssl=1 1023w, https:\/\/i0.wp.com\/www.pedpac.com\/wp-content\/uploads\/2026\/03\/Standby-mode.jpg?resize=800%2C800&amp;ssl=1 800w, https:\/\/i0.wp.com\/www.pedpac.com\/wp-content\/uploads\/2026\/03\/Standby-mode.jpg?resize=500%2C500&amp;ssl=1 500w, https:\/\/i0.wp.com\/www.pedpac.com\/wp-content\/uploads\/2026\/03\/Standby-mode.jpg?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.pedpac.com\/wp-content\/uploads\/2026\/03\/Standby-mode.jpg?resize=12%2C12&amp;ssl=1 12w, https:\/\/i0.wp.com\/www.pedpac.com\/wp-content\/uploads\/2026\/03\/Standby-mode.jpg?resize=100%2C100&amp;ssl=1 100w\" sizes=\"(max-width: 1023px) 100vw, 1023px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-35 elementor-top-column elementor-element elementor-element-f434514 hp-support-col\" data-id=\"f434514\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-069eaac elementor-widget elementor-widget-html\" data-id=\"069eaac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"hp-support\"><div class=\"hp-support-label\">MagSafe charger support<\/div><h2>Most charging issues can be resolved in a few minutes.<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-35 elementor-top-column elementor-element elementor-element-6946b54 hp-check-col\" data-id=\"6946b54\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e84c1e elementor-widget elementor-widget-html\" data-id=\"0e84c1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"hp-checklist\"><h3>Before you begin<\/h3><ol><li>Confirm that your phone supports MagSafe or Qi2 charging.<\/li><li>Connect the charger directly to a 30W or higher USB-C power adapter.<\/li><li>Do not connect the charger to a laptop or monitor USB port.<\/li><li>Wait approximately 10 seconds after connecting the charger before placing your phone on it.<\/li><li>Remove the phone case or confirm that it is MagSafe compatible.<\/li><\/ol><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-18f84e6 elementor-section-stretched elementor-section-full_width hp-accordion-section elementor-section-height-default elementor-section-height-default\" data-id=\"18f84e6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48935c0\" data-id=\"48935c0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5cf5749 hp-accordion-widget elementor-widget elementor-widget-accordion\" data-id=\"5cf5749\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9741\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-9741\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">1. The charger does not start charging<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9741\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-9741\"><div class=\"hp-accordion-content\"><p class=\"hp-power-notice\"><strong>Power adapter:<\/strong> Use a 30W or higher USB-C power adapter.<\/p><ol><li>Disconnect the charger and power adapter.<\/li><li>Leave both disconnected for 2-3 minutes.<\/li><li>Connect the power adapter to the wall, then reconnect the charger.<\/li><li>Wait approximately 10 seconds before placing your phone on the charger.<\/li><li>Try charging without the phone case.<\/li><li>If possible, test another 30W or higher USB-C power adapter.<\/li><\/ol><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9742\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-9742\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">2. The charger stopped working<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9742\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-9742\"><div class=\"hp-accordion-content\"><ol><li>Disconnect the charger for 2-3 minutes.<\/li><li>Restart your phone.<\/li><li>Reconnect the charger and wait approximately 10 seconds.<\/li><li>If possible, test the charger with another compatible phone.<\/li><li>Test another 30W or higher USB-C power adapter.<\/li><\/ol><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"1. The charger does not start charging\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"hp-accordion-content\\\"><p class=\\\"hp-power-notice\\\"><strong>Power adapter:<\\\/strong> Use a 30W or higher USB-C power adapter.<\\\/p><ol><li>Disconnect the charger and power adapter.<\\\/li><li>Leave both disconnected for 2-3 minutes.<\\\/li><li>Connect the power adapter to the wall, then reconnect the charger.<\\\/li><li>Wait approximately 10 seconds before placing your phone on the charger.<\\\/li><li>Try charging without the phone case.<\\\/li><li>If possible, test another 30W or higher USB-C power adapter.<\\\/li><\\\/ol><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"2. The charger stopped working\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"hp-accordion-content\\\"><ol><li>Disconnect the charger for 2-3 minutes.<\\\/li><li>Restart your phone.<\\\/li><li>Reconnect the charger and wait approximately 10 seconds.<\\\/li><li>If possible, test the charger with another compatible phone.<\\\/li><li>Test another 30W or higher USB-C power adapter.<\\\/li><\\\/ol><\\\/div>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f7e54ed elementor-section-stretched elementor-section-full_width hp-cta-section elementor-section-height-default elementor-section-height-default\" data-id=\"f7e54ed\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8a581da\" data-id=\"8a581da\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-243306b elementor-widget elementor-widget-html\" data-id=\"243306b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"hp-cta\"><h2>Still need help?<\/h2><p>Send us a clear photo of the specifications printed on your power adapter. We\u2019ll help you check the setup.<\/p><a class=\"hp-cta-button\" href=\"https:\/\/www.pedpac.com\/contact\/\">Contact us<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help &amp; product support Quick answers and practical steps for your products. MagSafe charger support Most charging issues can be resolved in a few minutes. Before you begin Confirm that your phone supports MagSafe or Qi2 charging. Connect the charger directly to a 30W or higher USB-C power adapter. Do not connect the charger to [&hellip;]<\/p>\n","protected":false},"author":914,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-489","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pedpac - Help<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pedpac.com\/fr\/help\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pedpac - Help\" \/>\n<meta property=\"og:description\" content=\"Help &amp; product support Quick answers and practical steps for your products. 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