{"id":811,"date":"2019-03-01T21:55:25","date_gmt":"2019-03-01T20:55:25","guid":{"rendered":"https:\/\/www.pedpac.com\/?page_id=811"},"modified":"2026-08-30T13:34:19","modified_gmt":"2026-08-30T11:34:19","slug":"livraisons-et-retours","status":"publish","type":"page","link":"https:\/\/www.pedpac.com\/fr\/shipping-returns\/","title":{"rendered":"Livraisons et Retours"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"811\" class=\"elementor elementor-811\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-300defa elementor-section-stretched elementor-section-full_width psr-intro-section elementor-section-height-default elementor-section-height-default\" data-id=\"300defa\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div 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44px}.psr-contact-button{min-width:184px;min-height:48px}}\n@media(min-width:768px) and (max-width:1024px){.psr-intro-section,.psr-trust-section,.psr-shipping-section,.psr-steps-section,.psr-returns-section,.psr-address-faq-section,.psr-contact-section{padding-left:32px;padding-right:32px}.psr-shipping-copy{padding-right:30px}.psr-returns-section>.elementor-container>.elementor-column{padding-right:30px}.psr-returns-section>.elementor-container>.elementor-column+ .elementor-column{padding-left:30px}.psr-steps-grid>.elementor-container>.elementor-column{padding-right:44px}.psr-steps-grid>.elementor-container>.elementor-column:not(:last-child):after{right:12px}}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87a4dca psr-intro-widget elementor-widget elementor-widget-html\" data-id=\"87a4dca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-intro\"><h1>Livraison et retours<\/h1><p>Des d\u00e9lais de livraison clairs et une proc\u00e9dure de retour simple, o\u00f9 que vous soyez.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4626637 elementor-section-stretched elementor-section-full_width psr-trust-section elementor-section-height-default elementor-section-height-default\" data-id=\"4626637\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-05ebfca\" data-id=\"05ebfca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc8e5c0 elementor-widget elementor-widget-html\" data-id=\"fc8e5c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-trust\"><svg class=\"psr-icon\" viewbox=\"0 0 48 48\" aria-hidden=\"true\"><path d=\"M8 15.5 24 7l16 8.5v18L24 42 8 33.5z\"\/><path d=\"m8 15.5 16 9 16-9M24 24.5V42M16 11l16 9\"\/><\/svg><strong>Exp\u00e9dition<\/strong><p>Les commandes sont g\u00e9n\u00e9ralement pr\u00e9par\u00e9es sous 2 \u00e0 4 jours ouvr\u00e9s<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-34 elementor-top-column elementor-element elementor-element-a422a78\" data-id=\"a422a78\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3adb21 elementor-widget elementor-widget-html\" data-id=\"a3adb21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-trust\"><svg class=\"psr-icon\" viewbox=\"0 0 48 48\" aria-hidden=\"true\"><circle cx=\"24\" cy=\"24\" r=\"18\"\/><path d=\"M6 24h36M24 6c5 5 8 11 8 18s-3 13-8 18M24 6c-5 5-8 11-8 18s3 13 8 18\"\/><\/svg><strong>Livraison<\/strong><p>Nous livrons dans le monde entier. Les services disponibles et le montant final des frais de livraison sont indiqu\u00e9s lors du paiement.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3d3c9e8\" data-id=\"3d3c9e8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0fb721e elementor-widget elementor-widget-html\" data-id=\"0fb721e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-trust\"><svg class=\"psr-icon\" viewbox=\"0 0 48 48\" aria-hidden=\"true\"><path d=\"M39 17A17 17 0 0 0 10 14l-3 4m0 0 6 1m-6-1-1-6M9 31a17 17 0 0 0 29 3l3-4m0 0-6-1m6 1 1 6\"\/><\/svg><strong>Retours<\/strong><p>Notre d\u00e9lai de retour de 30 jours s\u2019applique dans le monde entier. Contactez-nous dans les 30 jours suivant la r\u00e9ception d\u2019un article \u00e9ligible au retour.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9942508 elementor-section-stretched elementor-section-full_width psr-shipping-section elementor-section-height-default elementor-section-height-default\" data-id=\"9942508\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-988d5d9\" data-id=\"988d5d9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2642dbe psr-shipping-grid elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2642dbe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-42 elementor-inner-column elementor-element elementor-element-534dce3\" data-id=\"534dce3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0310986 elementor-widget elementor-widget-html\" data-id=\"0310986\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-shipping-copy\"><h2>Exp\u00e9dition<\/h2><p>Les commandes sont pr\u00e9par\u00e9es dans notre atelier slov\u00e8ne sous 2 \u00e0 4 jours ouvr\u00e9s, puis exp\u00e9di\u00e9es par GLS, FedEx ou la Poste slov\u00e8ne. Le transporteur disponible d\u00e9pend de la destination et du service s\u00e9lectionn\u00e9 lors du paiement.<\/p><p>Vous recevrez un e-mail d\u2019exp\u00e9dition contenant les informations de suivi lorsqu\u2019elles sont disponibles. Les d\u00e9lais de livraison estim\u00e9s commencent \u00e0 compter de l\u2019exp\u00e9dition et sont fournis \u00e0 titre indicatif, sans garantie. Les contr\u00f4les douaniers, jours f\u00e9ri\u00e9s, conditions m\u00e9t\u00e9orologiques et retards du transporteur local peuvent affecter la livraison.<\/p><h3>Droits de douane et frais d\u2019importation<\/h3><p>Les commandes livr\u00e9es hors de l\u2019EEE peuvent \u00eatre soumises \u00e0 des droits d\u2019importation, taxes ou frais de traitement douanier fix\u00e9s par le pays de destination. Ces frais sont \u00e0 la charge du client, sauf pour les commandes exp\u00e9di\u00e9es aux \u00c9tats-Unis.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-58 elementor-inner-column elementor-element elementor-element-8da9894\" data-id=\"8da9894\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-407e053 elementor-widget elementor-widget-html\" data-id=\"407e053\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-shipping-table\"><h2>D\u00e9lais de livraison estim\u00e9s<\/h2><table class=\"psr-delivery-table\"><thead><tr><th scope=\"col\">Destination<\/th><th scope=\"col\">D\u00e9lai de livraison estim\u00e9 apr\u00e8s exp\u00e9dition<\/th><\/tr><\/thead><tbody><tr><td>Pays de l\u2019UE<\/td><td>3 \u00e0 8 jours ouvr\u00e9s<\/td><\/tr><tr><td>Reste de l'Europe<\/td><td>3 \u00e0 10 jours ouvr\u00e9s<\/td><\/tr><tr><td>Am\u00e9rique du Nord :<\/td><td>5 \u00e0 9 jours ouvr\u00e9s<\/td><\/tr><tr><td>Asie<\/td><td>7 \u00e0 15 jours ouvr\u00e9s<\/td><\/tr><tr><td>Australie<\/td><td>7 \u00e0 15 jours ouvr\u00e9s<\/td><\/tr><tr><td>Reste du monde<\/td><td>10 \u00e0 25 jours ouvr\u00e9s<\/td><\/tr><\/tbody><\/table><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ee3632 elementor-widget elementor-widget-html\" data-id=\"0ee3632\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-us-callout\"><svg class=\"psr-callout-icon\" viewbox=\"0 0 72 72\" aria-hidden=\"true\"><path d=\"M9 24 31 13l22 11v24L31 59 9 48z\"\/><path d=\"m9 24 22 12 22-12M31 36v23M20 18l22 12\"\/><circle cx=\"52\" cy=\"50\" r=\"13\" fill=\"#fff\"\/><path d=\"M43 45h18M43 50h18M43 55h18\"\/><\/svg><div><h3>Orders to the United States<\/h3><p>Pedpac covers import duties and customs-clearance charges for orders shipped to the United States. Customers should not be asked to pay additional import charges when the parcel is delivered. This does not include any domestic sales tax shown at checkout.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c77f504 elementor-section-stretched elementor-section-full_width psr-steps-section elementor-section-height-default elementor-section-height-default\" data-id=\"c77f504\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-872d04c\" data-id=\"872d04c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a19efd6 elementor-widget elementor-widget-html\" data-id=\"a19efd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2>Comment retourner un article<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b2e0aaa psr-steps-grid elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2e0aaa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-c26a148\" data-id=\"c26a148\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4214651 elementor-widget elementor-widget-html\" data-id=\"4214651\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-step\"><div class=\"psr-step-number\">1<\/div><h3>Contactez-nous.<\/h3><p>Utilisez le formulaire de contact et indiquez votre num\u00e9ro de commande dans les 30 jours suivant la r\u00e9ception du produit.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-34 elementor-inner-column elementor-element elementor-element-c3f2e63\" data-id=\"c3f2e63\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-09413ca elementor-widget elementor-widget-html\" data-id=\"09413ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-step\"><div class=\"psr-step-number\">2<\/div><h3>Attendez notre confirmation.<\/h3><p>Nous vous confirmerons les instructions et l\u2019adresse de retour. N\u2019envoyez aucun article avant de nous avoir contact\u00e9s.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3cc8004\" data-id=\"3cc8004\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8db266e elementor-widget elementor-widget-html\" data-id=\"8db266e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-step\"><div class=\"psr-step-number\">3<\/div><h3>Emballez et exp\u00e9diez l\u2019article.<\/h3><p>Retournez rapidement l\u2019article et, en cas de r\u00e9tractation dans l\u2019EEE, au plus tard 14 jours apr\u00e8s nous en avoir inform\u00e9s. Utilisez un service avec suivi et conservez la preuve d\u2019envoi.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5812be6 elementor-section-stretched elementor-section-full_width psr-returns-section elementor-section-height-default elementor-section-height-default\" data-id=\"5812be6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2df608c\" data-id=\"2df608c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a9c9e1e elementor-widget elementor-widget-html\" data-id=\"a9c9e1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-returns\"><h2>Retours et remboursements<\/h2><p>Our return policy is available worldwide. You may notify us that you wish to return an eligible standard product within 30 days after receiving it.<\/p><p>You may inspect the product as you would in a shop. To avoid a reduction in the refund, do not use or handle it beyond what is necessary to establish its nature, characteristics and function. Please return the product securely with all included parts, accessories and its original packaging where reasonably possible.<\/p><h3>Return costs<\/h3><p>Customers normally pay the direct cost of returning an unwanted item. If the product arrived damaged, defective or incorrect, contact us before sending it back so we can arrange an appropriate solution.<\/p><h3>Refunds<\/h3><p>We will inspect the returned item and notify you when the return has been received. Approved refunds are issued to the original payment method within 1\u20135 business days after inspection.<\/p><p>For eligible EEA withdrawals, the refund includes the price paid and the cost of the least expensive standard outbound delivery option offered for the order. Additional costs for an express or upgraded delivery service are not refunded. We may withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever occurs first.<\/p><p>Your bank or payment provider may require additional time to display an approved refund after Pedpac has issued it.<\/p><h3>Damaged, defective or incorrect items<\/h3><p>Contact us as soon as possible using the contact form. Include your order number, a description of the problem and clear photographs of the product and packaging. Do not return the item until we have confirmed the next step.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6a52959\" data-id=\"6a52959\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9814e35 elementor-widget elementor-widget-html\" data-id=\"9814e35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-returns\"><h2>Commandes personnalis\u00e9es et \u00e9changes<\/h2><p>Custom orders made to your specifications cannot be cancelled or returned for a change of mind. This exclusion does not affect your rights if a custom item is damaged, defective, incorrect or otherwise not in conformity with the contract.<\/p><h3>Exchanges<\/h3><p>We do not process direct exchanges. Return the eligible item following the steps above and place a new order for the product you prefer. If an item is damaged, defective or incorrect, contact us before placing another order.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3184030 elementor-section-stretched elementor-section-full_width psr-address-faq-section elementor-section-height-default elementor-section-height-default\" data-id=\"3184030\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0efb42c\" data-id=\"0efb42c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57b313d elementor-widget elementor-widget-html\" data-id=\"57b313d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-address\"><h2>Return address<\/h2><address>Rajko Kozjek s.p.<br>Rete\u010de 115<br>4220 \u0160kofja Loka<br>Slov\u00e9nie<\/address><p>Please contact us before sending a return.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6eff80a elementor-widget elementor-widget-html\" data-id=\"6eff80a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-faq\"><h2>Frequently asked questions<\/h2><div class=\"psr-faq-item\"><h3>Can I cancel an order before dispatch?<\/h3><p>Standard orders may be cancelled before dispatch. Contact us as soon as possible with your order number. Custom orders cannot be cancelled.<\/p><\/div><div class=\"psr-faq-item\"><h3>What if my parcel is delayed?<\/h3><p>Carrier delays can happen. If delivery takes longer than the estimate above, contact us with your order number and we will investigate it with the carrier.<\/p><\/div><div class=\"psr-faq-item\"><h3>What if my order arrives damaged?<\/h3><p>Contact us promptly with your order number and clear photographs. We will review the issue and arrange the appropriate replacement, repair or refund without limiting your statutory rights.<\/p><\/div><div class=\"psr-faq-item\"><h3>Do customs charges apply outside the EEA?<\/h3><p>Import duties, taxes or handling fees may apply and are determined by local authorities. They are paid by the customer except for orders shipped to the United States, where Pedpac covers import duties and customs-clearance charges.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-919e0f4 elementor-section-stretched elementor-section-full_width psr-contact-section elementor-section-height-default elementor-section-height-default\" data-id=\"919e0f4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-455ae38\" data-id=\"455ae38\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-07acb86 elementor-widget elementor-widget-html\" data-id=\"07acb86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"psr-contact\"><h2>Vous avez encore une question ?<\/h2><p>Utilisez notre formulaire de contact et indiquez votre num\u00e9ro de commande si n\u00e9cessaire.<\/p><a class=\"psr-contact-button\" href=\"https:\/\/www.pedpac.com\/fr\/contact\/\">Contactez nous<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; returns Clear delivery estimates and a simple return process, wherever you are. Dispatch Orders are usually prepared within 2\u20134 business days. Delivery We ship worldwide. Available services and the final shipping cost are shown at checkout. Returns Our 30-day return window is available worldwide. Contact us within 30 days after receiving an eligible [&hellip;]<\/p>\n","protected":false},"author":914,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-811","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pedpac- Shipping and Returns<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pedpac.com\/fr\/livraisons-et-retours\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pedpac- Shipping and Returns\" \/>\n<meta property=\"og:description\" content=\"Shipping &amp; returns Clear delivery estimates and a simple return process, wherever you are. Dispatch Orders are usually prepared within 2\u20134 business days. Delivery We ship worldwide. Available services and the final shipping cost are shown at checkout. Returns Our 30-day return window is available worldwide. 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