Dostava in vračila
Jasni predvideni roki dostave in preprost postopek vračila, ne glede na to, kje ste.
Naročila so običajno pripravljena v 2–4 delovnih dneh.
Dostavljamo po vsem svetu. Razpoložljive možnosti in končni stroški dostave so prikazani ob zaključku nakupa.
Naš 30-dnevni rok za vračilo velja po vsem svetu. Kontaktirajte nas v 30 dneh po prejemu izdelka, ki izpolnjuje pogoje za vračilo.
Pošiljanje
Naročila pripravimo v naši slovenski delavnici v 2–4 delovnih dneh in jih odpošljemo z GLS, FedExom ali Pošto Slovenije. Razpoložljivi prevoznik je odvisen od cilja in storitve, izbrane ob zaključku nakupa.
Ko je sledenje na voljo, boste prejeli e-poštno sporočilo o odpremi s podatki za sledenje. Predvideni roki dostave začnejo teči po odpremi in so zgolj informativni, ne zajamčeni. Na dostavo lahko vplivajo carinski pregledi, prazniki, vreme in zamude lokalnega prevoznika.
Carinske in uvozne dajatve
Za naročila, dostavljena zunaj EGP, se lahko obračunajo uvozne dajatve, davki ali stroški carinske obdelave, ki jih določi ciljna država. Te stroške krije kupec, razen pri naročilih, poslanih v Združene države Amerike.
Predvideni roki dostave
| Destinacija | Predvidena dostava po odpremi |
|---|---|
| EU države: | 3–8 delovnih dni |
| Ostale Evropske države: | 3–10 delovnih dni |
| Severna Amerika: | 5–9 delovnih dni |
| Azija: | 7–15 delovnih dni |
| Avstralija | 7–15 delovnih dni |
| Preostali svet: | 10–25 delovnih dni |
Orders to the United States
Pedpac covers import duties and customs-clearance charges for orders shipped to the United States. Customers should not be asked to pay additional import charges when the parcel is delivered. This does not include any domestic sales tax shown at checkout.
Kako vrniti izdelek
Kontaktirajte nas.
Uporabite kontaktni obrazec in v 30 dneh po prejemu izdelka navedite številko naročila.
Počakajte na potrditev.
Potrdili vam bomo navodila in naslov za vračilo. Izdelka ne pošiljajte, preden nas kontaktirate.
Zapakirajte in pošljite izdelek.
Izdelek vrnite čim prej, pri odstopu od pogodbe v EGP pa najpozneje v 14 dneh po tem, ko ste nas obvestili. Uporabite storitev s sledenjem in shranite dokazilo o oddaji pošiljke.
Vračila in povračila
Our return policy is available worldwide. You may notify us that you wish to return an eligible standard product within 30 days after receiving it.
You may inspect the product as you would in a shop. To avoid a reduction in the refund, do not use or handle it beyond what is necessary to establish its nature, characteristics and function. Please return the product securely with all included parts, accessories and its original packaging where reasonably possible.
Return costs
Customers normally pay the direct cost of returning an unwanted item. If the product arrived damaged, defective or incorrect, contact us before sending it back so we can arrange an appropriate solution.
Refunds
We will inspect the returned item and notify you when the return has been received. Approved refunds are issued to the original payment method within 1–5 business days after inspection.
For eligible EEA withdrawals, the refund includes the price paid and the cost of the least expensive standard outbound delivery option offered for the order. Additional costs for an express or upgraded delivery service are not refunded. We may withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever occurs first.
Your bank or payment provider may require additional time to display an approved refund after Pedpac has issued it.
Damaged, defective or incorrect items
Contact us as soon as possible using the contact form. Include your order number, a description of the problem and clear photographs of the product and packaging. Do not return the item until we have confirmed the next step.
Izdelki po meri in zamenjave
Custom orders made to your specifications cannot be cancelled or returned for a change of mind. This exclusion does not affect your rights if a custom item is damaged, defective, incorrect or otherwise not in conformity with the contract.
Exchanges
We do not process direct exchanges. Return the eligible item following the steps above and place a new order for the product you prefer. If an item is damaged, defective or incorrect, contact us before placing another order.
Return address
Rajko Kozjek s.p.Reteče 115
4220 Škofja Loka
Slovenia
Please contact us before sending a return.
Frequently asked questions
Can I cancel an order before dispatch?
Standard orders may be cancelled before dispatch. Contact us as soon as possible with your order number. Custom orders cannot be cancelled.
What if my parcel is delayed?
Carrier delays can happen. If delivery takes longer than the estimate above, contact us with your order number and we will investigate it with the carrier.
What if my order arrives damaged?
Contact us promptly with your order number and clear photographs. We will review the issue and arrange the appropriate replacement, repair or refund without limiting your statutory rights.
Do customs charges apply outside the EEA?
Import duties, taxes or handling fees may apply and are determined by local authorities. They are paid by the customer except for orders shipped to the United States, where Pedpac covers import duties and customs-clearance charges.
Imate še kakšno vprašanje?
Uporabite naš kontaktni obrazec in po potrebi navedite številko naročila.
Kontaktirajte nas
