Shipping & returns
Clear delivery estimates and a simple return process, wherever you are.
Orders are usually prepared within 2–4 business days.
We ship worldwide. Available services and the final shipping cost are shown at checkout.
Our 30-day return window is available worldwide. Contact us within 30 days after receiving an eligible item.
Shipping
Orders are prepared in our Slovenian workshop within 2–4 business days and shipped with GLS, FedEx or Post of Slovenia. The available carrier depends on the destination and service selected at checkout.
You will receive a dispatch email with tracking information when tracking is available. Delivery estimates begin after dispatch and are provided as a guide rather than a guarantee. Customs checks, public holidays, weather and local-carrier delays may affect delivery.
Customs and import charges
Orders delivered outside the EEA may be subject to import duties, taxes or customs-handling charges set by the destination country. These charges are the customer's responsibility, except for orders shipped to the United States.
Estimated delivery times
| Destination | Estimated delivery after dispatch |
|---|---|
| EU countries | 3–8 business days |
| Rest of Europe | 3–10 business days |
| North America | 5–9 business days |
| Asia | 7–15 business days |
| Australia | 7–15 business days |
| Rest of the world | 10–25 business days |
Orders to the United States
Pedpac covers import duties and customs-clearance charges for orders shipped to the United States. Customers should not be asked to pay additional import charges when the parcel is delivered. This does not include any domestic sales tax shown at checkout.
How to return an item
Contact us.
Use the contact form and include your order number within 30 days after receiving the product.
Wait for confirmation.
We will confirm the return instructions and address. Please do not send an item before contacting us.
Pack and send it.
Return the item promptly and, for EEA withdrawals, no later than 14 days after notifying us. Use a tracked service and keep proof of postage.
Returns & refunds
Our return policy is available worldwide. You may notify us that you wish to return an eligible standard product within 30 days after receiving it.
You may inspect the product as you would in a shop. To avoid a reduction in the refund, do not use or handle it beyond what is necessary to establish its nature, characteristics and function. Please return the product securely with all included parts, accessories and its original packaging where reasonably possible.
Return costs
Customers normally pay the direct cost of returning an unwanted item. If the product arrived damaged, defective or incorrect, contact us before sending it back so we can arrange an appropriate solution.
Refunds
We will inspect the returned item and notify you when the return has been received. Approved refunds are issued to the original payment method within 1–5 business days after inspection.
For eligible EEA withdrawals, the refund includes the price paid and the cost of the least expensive standard outbound delivery option offered for the order. Additional costs for an express or upgraded delivery service are not refunded. We may withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever occurs first.
Your bank or payment provider may require additional time to display an approved refund after Pedpac has issued it.
Damaged, defective or incorrect items
Contact us as soon as possible using the contact form. Include your order number, a description of the problem and clear photographs of the product and packaging. Do not return the item until we have confirmed the next step.
Custom orders & exchanges
Custom orders made to your specifications cannot be cancelled or returned for a change of mind. This exclusion does not affect your rights if a custom item is damaged, defective, incorrect or otherwise not in conformity with the contract.
Exchanges
We do not process direct exchanges. Return the eligible item following the steps above and place a new order for the product you prefer. If an item is damaged, defective or incorrect, contact us before placing another order.
Return address
Rajko Kozjek s.p.Reteče 115
4220 Škofja Loka
Slovenia
Please contact us before sending a return.
Frequently asked questions
Can I cancel an order before dispatch?
Standard orders may be cancelled before dispatch. Contact us as soon as possible with your order number. Custom orders cannot be cancelled.
What if my parcel is delayed?
Carrier delays can happen. If delivery takes longer than the estimate above, contact us with your order number and we will investigate it with the carrier.
What if my order arrives damaged?
Contact us promptly with your order number and clear photographs. We will review the issue and arrange the appropriate replacement, repair or refund without limiting your statutory rights.
Do customs charges apply outside the EEA?
Import duties, taxes or handling fees may apply and are determined by local authorities. They are paid by the customer except for orders shipped to the United States, where Pedpac covers import duties and customs-clearance charges.
